Wipro (NYSE: WIT) is a global information technology, consulting, and outsourcing company with a 170,000+ workforce serving clients in 175+ cities across 6 continents.
Now Wipro announced a work-from-home job for freshers. Below is that mentioned about this job Details. Please read all details, after that interested and eligible candidates can apply for this job.
Job Post Name
- IT Service Desk Executive
Job Released By
- Wipro
Job Description and Role
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Role purpose: Answer calls and Service Requests from end-users and track status and progress to resolution.
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Main responsibilities: Adherence to policies and procedures, closure of open calls after resolution.
Major activities
- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
- Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End-User
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed-upon Service Level for First Call Resolution
- Routes the inquiries to Resolver Groups as appropriate
- Re-routes misdirected calls
- Escalates tickets that have not been resolved by SD, in accordance with Customer escalation procedures
- Provides status and updates on tickets to authorized users
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
- Makes recommendations for updates to the KB database
Education Qualifications
- Any Graduate
Work Location
- Remote (WFH during Covid – Pune, Chennai, Bangalore/Bengaluru, Delhi / NCR)
Salary
- As per market standards
Experience
- 0 – 1 year
Skills
- English
- IT Service Desk
- Accent
- Service Level
- Communication Skills
- Customer Service
- Computer
- IT
- Information Technology
Language
- Proficient in English (Read + Write + Speak)
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