Amazon now Hiring For Virtual Customer Service. Below that mentioned about job Details. Please read all details, after that interested and eligible candidates can apply directly.
Job Post Name
- Virtual Customer Service
Job Released By
- Amazon
Job Description
- An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone, can be hired for any skill set as per the requirement and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Education Qualifications
- Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.
Work Location
- Chennai, Coimbatore – WFH
Knowledge and Skills Required
Communication Skills
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills – ability to clearly understand and state the issues customers present
- Ability to concentrate – follow customers issues without distraction to resolution
- Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
Computer Knowledge/Skills
- Ability to use a desktop computer system
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
- Excellent typing skills
- Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
- Demonstrates an ability to successfully navigate websites
- Demonstrates a proficient knowledge of email applications
- Demonstrates an ability to learn in various media
- Ability to successfully adapt to changes in the work environment
Customer Focus
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined
- Organized and detail-oriented
- Ability to quickly and effectively prioritize work time in various departments to meet business need
- Ability to maintain composure in highly escalated situations
- Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
Salary
- ₹ 15000-25000 + Special Allowance
Experience
- Freshers Eligible
Apply Mode
- Online
Work From Home Details
- Home environment free from background noise where you can connect to the internet and work on your deliverables
- Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB data from a reliable provider
- Should have power back up in case of power shut down
Shift Details
- The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
- Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off.
Selection Process
- Online Test
- Interview
Contact Details
Apply Link
Please Note
- We don’t charge any amount for hiring, be aware of any such activity and we will be not responsible for such activity. (Tamil New Jobs)
- Source : Amazon career