After COVID many companies announced Work from Home jobs. And also many people are searching this type of work from home jobs. Below is that mentioned about this job Details. Please read all details, after that interested and eligible candidates can apply for this job.
Job Post Name
- Selling partner support associate
Job Released By
- Amazon Official
Job Description
- The Selling Partner Support (SPS) Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or email support governed by internal service level agreements.
- The SPS associate will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform.
- The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role.
- A SPS associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.
- Virtual Contact Center (VCC) associates are expected to work from a home location approved by Amazon for all scheduled hours.
- It is the responsibility of the associates to ensure uninterrupted internet connectivity and a work-like environment at home location so that associates can deliver their best in terms of productivity and quality.
Roles and Responsibilities
- This includes, but is not limited to: The Seller Support Associate demonstrates end-to-end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
- Demonstrates effective, clear, and professional written and oral communication.
- Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channels including improvement suggestions.
- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.
Age Limit
- Not Mentioned
Education Qualifications
- Bachelor’s Degree in any discipline with 0-10 years of experience.
- Bachelor’s Degree in any discipline with 0-10 years of experience.
Shift Time
- The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
- Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off.
Work Location
Work Location